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If you have no IT Manager, you need to give your IT Manager a break or just need help with the IT workload, Citec can be part of your team and manage your infrastructure for you. On-site, remote control and monitoring (virtual IT manager) services are available.
Citec can guide your organisation through the implementation of ITIL Service Management best practices to improve business aligned IT service. This includes establishing a service culture, communicating, developing and documenting workflows and procedures, implementing enabling technologies, developing service agreements and continuous montoring and improvement.
Implementing an information technology solution can be very disruptive and costly to any organisation. Citec can supply an experienced IT project manager to ensure that disruption is minimised, implementation is on time and within budget.
Citec can help your staff to get on board with the introduction of new technology by ensuring they understand the benefits to them and the organisation thereby reducing staff resentment and resistance to change.